Wet Weather

The venue is based 70 per cent outdoors and as such can sometime be affected by inclement weather.

Please be aware that if you are planning to book outside, alternative seating during inclement weather cannot be guaranteed.

Group Bookings

Full pre-authorisation is required to confirm bookings of 10 of more. A pre-authorisation is a hold of funds in your account (This is not a deposit)

Group Bookings 30+ require a deposit to secure a chosen area, full payment is required 7+
days before the booking.

The numbers you Pre-Authorised for are the numbers that will be admitted on the day of your booking.

Please email us should you wish to increase your booking numbers 24 hours before your booking.

24 hour’s notice is required when cancelling a booking (pre-authorisation funds will otherwise be held)

We do however understand that unexpected things can happen, and we can be relaxed about re-scheduling dates or crediting money in certain circumstances.

Group food

All group food & platters orders must be paid for at least 7 days in advance of the booking date.

We require 48-hour notice should you have group member cancellations and wish to

decrease your food order. We are unable to reimburse food costs should you have last-minute cancellations. (we will have already paid and prepared this food in advance)

Cake

We do not charge a fee for you to bring and eat your own cake. We are happy to place your cake in our fridge and deliver as and when we are able. If we are busy, you are responsible for delivering your own cake (we do supply plates, napkins and a knife. The rest is down to you)

Doggos

Dogs are very welcome at Hello Sailor; they are to be kept on a leash and must be well behaved. We do however ask you to leave your fur friend at home during our busier times - usually Friday-Sunday from 6 pm.

We reserve the right to decline admission if we feel it too busy.